Contact Dianda Travel

Let's Talk About Your China Trip

Questions about a tour, a booking, or a tailor-made itinerary? Our local team in China is here to help — choose whichever way of getting in touch suits you best.

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  • Replies within 24 hours
  • English-speaking travel experts
  • No obligation, no pressure
Ways to Reach Us

There Are Many Ways to Get in Touch

Live chat, WhatsApp, a callback or an email — whichever is easiest for you.

Speak to Our Travel Experts via Live Chat

Fastest option

The quickest way to reach us. Open the chat window in the bottom-right corner of this page and a real person will answer.

Can't see the chat window? Look for the bubble at the bottom-right corner of your screen.

Best for quick questions before you book.

Talk to a Travel Expert by Phone

Leave your number, pick a topic and we'll call you back — no waiting on hold.

We'll email you a written confirmation of your callback request.

We usually call back within 24 hours, Monday to Saturday, 9:00–18:00 China time (GMT+8).

Where We Are

Meet Us in China

Our team is based in China, so every answer comes with first-hand, up-to-date local knowledge.

  • Address Apartment S101, Guanliping Community (Dianda Plaza), Guanliping Subdistrict, Yongding District, Zhangjiajie City, Hunan Province
  • Office hours Monday to Saturday, 9:00–18:00 (GMT+8)
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Good to Know

Before You Get in Touch

Quick answers to the questions we hear most often.

  • How quickly will I get a reply?
    Live chat is answered instantly during office hours. Emails are usually answered within 2 working days, and callback requests within 24 hours (Monday to Saturday).
  • Do you speak English?
    Yes. Our travel experts answer in English, and we also handle Spanish, German, French, Italian and Russian enquiries.
  • Can I talk to a real person before booking?
    Of course. Request a callback or message us on WhatsApp and one of our travel experts will talk you through ideas, timing and budget — with no obligation to book.
  • I already have a booking — who should I contact?
    Email us with your booking reference, or use live chat. Our post-booking team looks after changes, documents and support during your trip.
  • Can you help with visas and travel documents?
    We don't issue visas, but we share current China visa requirements, invitation letters where they apply, and practical checklists to make the process easier.
  • I'm travelling with a family or a group. Can you help?
    Yes — from family trips with children to corporate groups and school tours. Tell us the group size and we'll put together a plan that works.
Stay in Touch

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Let's Talk

Ready When You Are

Tell us what you have in mind — a route, a date, or just a rough idea. Our local experts are happy to help you shape it.

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